Q & A

A. At Society Pet Sitter, Inc., we understand that your pet’s health and safety are of the utmost importance. That’s why we’re dedicated to providing excellent care and support, even in unexpected situations. Here’s what you can expect if your pet becomes injured or ill while under our care:

Emergency Protocol:

• Immediate Action: If your pet experiences an injury or illness, our trained pet sitters will take swift action to assess the situation and provide necessary care.
• Transportation to Veterinary Care: In the event of an emergency, we will transport your pet to the nearest animal hospital or your designated veterinarian for prompt medical attention.
• Open Communication: We will keep you informed every step of the way. Our team will contact you or your designated emergency contact immediately to provide updates on your pet’s condition and discuss the next steps.
• Compassionate Support: Your pet sitter will remain with your pet throughout the duration of the emergency, offering comfort, support, and reassurance until you are reached and appropriate action is taken.

A. At Society Pet Sitter, Inc., we understand the importance of building a strong and lasting relationship between you and your pet sitters. Our goal is to provide consistency and reliability in pet care, ensuring both you and your furry companion feel comfortable and secure. Here’s what you can expect regarding the continuity of your pet sitter:

• Personalized Care: We strive to match you with a dedicated pet sitter team who understands your pet’s unique needs, preferences, and routines.
• Consistent Caregiver: Your assigned pet sitters will become familiar with your pet’s personality and habits, providing personalized attention and building trust over time

• Communication and Coordination:

  • Smooth Transition: Your backup pet sitter will be fully briefed on your pet’s care routine, dietary requirements, medication schedules, and any other important details to ensure a seamless transition.
  • Open Communication: We prioritize clear communication between you, your primary pet sitter, and the backup sitter to ensure all your concerns and expectations are met.

  Your Peace of Mind:

  • Trust and Assurance: You can trust that your pet will receive the same level of care and attention from our backup sitter as they would from your primary sitter.
  • Continuous Support: We’re committed to providing consistent, reliable pet care, ensuring your peace of mind while you’re away from home.

A. Yes.

A. At Society Pet Sitter, Inc., we understand that accidents can happen, and pets may sometimes cause unintentional damage to property. Rest assured, we’re committed to addressing these situations with care and professionalism. Here’s how we handle pet accidents and property damage:

Cleaning and Remediation:

• Prompt Response: Our pet sitters will make every effort to clean up pet accidents using the supplies you have on hand specifically for this purpose.
• Supply Replenishment: If suitable cleaning supplies are not available, we will purchase them on your behalf and include the cost in your final bill for the service.
• Limitations of Cleaning: Please understand that while we strive to effectively clean accidents, not all stains or odors can be completely eradicated, regardless of the product used.

Communication and Adjustment:

• Increased Visits: If we discover feces or urine during a scheduled visit and you have opted for one or two visits per day, we will adjust the number of visits as needed to ensure timely cleanup and pet care.
• Notification and Billing: You will be promptly notified if an adjustment to the visit frequency is necessary due to pet accidents, and any additional visits will be billed accordingly.

Your Satisfaction Matters:

• Transparency and Accountability: We believe in transparent communication and accountability, ensuring you’re informed of any incidents and their resolution.
• Collaborative Approach: We work closely with you to address any concerns or preferences regarding pet accidents and property damage, striving to find solutions that meet your needs.

At Society Pet Sitter, Inc., we understand that transporting pets to vet appointments or grooming sessions can sometimes be challenging. That’s why we’re pleased to offer our reliable and convenient pet taxi service, ensuring your pet gets to their destination safely and on time. Here’s what you can expect from our pet taxi service:

Professional Transport:

• Safe and Comfortable Rides: Our experienced pet sitters will provide your pet with a safe and comfortable ride to their destination, whether it’s a veterinary clinic, grooming salon, or any other appointment.
• Careful Handling: We handle your pet with the utmost care and attention, ensuring they feel secure and relaxed throughout the journey.

Handling Shy Cats:

• Patient Approach: For cats who may be shy or prone to hiding, we’ll take a patient approach to encourage them into a carrier for transport.
• Extended Efforts: Our pet sitters will spend at least 15 minutes attempting to coax your cat into the carrier. If successful, we’ll proceed with the transportation as planned.
• Communication: In the rare event that we’re unable to safely secure your cat in the carrier after this time, we’ll promptly notify you. This way, you can take appropriate action, such as rescheduling the appointment or notifying the vet or groomer of the situation.

Your Pet’s Well-Being Is Our Priority:

• Transparent Communication: We believe in open and transparent communication every step of the way. If any challenges arise during the pet taxi service, we’ll keep you informed and work together to find the best solution for your pet.

We ask that you contact Society Pet Sitter to confirm your return home.

At Society Pet Sitter, Inc., we prioritize the safety and well-being of both our pet sitters and your beloved pets. Here’s how we handle shared pet-sitting responsibilities:

Contracting Policies:

• Exclusive Contract: Our insurance policies do not cover the presence of visitors or other caregivers in the home while our pet sitters are providing services. Therefore, we request that clients contract solely with Society Pet Sitter, Inc. for all their pet-sitting needs.
• Safety Concerns: Having multiple caregivers in the home can pose safety risks for both our pet sitters and your pets. To ensure a safe and secure environment, we ask that clients refrain from sharing pet-sitting responsibilities with other individuals.

Service Continuity:

• Consistency in Care: Contracting exclusively with Society Pet Sitter, Inc. helps maintain consistency in the care provided to your pets. Our pet sitters are familiar with your pet’s routine, preferences, and any special needs, ensuring they receive the highest quality care at all times.
• Quality Assurance: By entrusting us with sole responsibility for your pet’s care, you can have peace of mind knowing that our trained and dedicated pet sitters will consistently meet your expectations and exceed your pet’s needs.

Client Agreement:

• Responsibility Acknowledgment: By contracting solely with Society Pet Sitter, Inc., clients acknowledge their understanding of and agreement to our policies regarding shared pet-sitting responsibilities.
• Discontinuation of Services: We reserve the right to discontinue caring for your pets if we become aware of another person performing duties we are contracted to perform or if there is evidence of neglect in the care provided to your pet during their scheduled times.

To ensure your pet’s comfort and well-being while you’re away, it’s important to have a sufficient supply of essential pet items on hand. If you run out of supplies, we will be happy to pick them up for you and bill you accordingly.  Here’s a checklist of supplies we recommend having available:

Food and Treats:

• Ample Supply: Ensure you have enough pet food to last for the duration of your absence, including any special dietary items or prescription diets.
• Treats: Keep a supply of your pet’s favorite treats to reward good behavior and provide enrichment.

Litter and Bedding:

• Litter: If you have a cat, make sure you have enough litter to last throughout your time away. Keep extra bags or containers stored for easy access.
• Bedding: For small pets like pocket pets or birds, ensure you have an adequate supply of bedding material or cage lining.

Medications and Supplies:

• Medications: If your pet requires any medications or supplements, ensure you have a plentiful supply and clear instructions for administration.
• First Aid Kit: Keep a pet-specific first aid kit stocked with essentials such as bandages, antiseptic wipes, and styptic powder for minor injuries.

At Society Pet Sitter, Inc., we prioritize the safety and well-being of your furry companions, especially during extreme weather conditions. Here’s how we handle dog walks during temperature extremes:

Heat Index Above 100 Degrees:

• Limited Outdoor Activity: If the heat index exceeds 100 degrees Fahrenheit, we will limit outdoor activities for dogs. This includes short walks for dogs accustomed to being outdoors in high temperatures.
• Precautionary Measures: We take precautionary measures to ensure your pet’s safety, such as providing ample shade, access to water, and monitoring for signs of overheating.

Severe Storms with Thunder and Lightning:

• Safety Concerns: During strong storms accompanied by thunder and lightning, we prioritize your dog’s safety by avoiding outdoor walks. Loud noises and unpredictable weather can cause stress and anxiety in pets.
• Indoor Time: Instead of walks, we will take your dog outside briefly for bathroom breaks and spend the remainder of the visit indoors, providing companionship and comfort.

Adjustments for Comfort:

• Temperature Control: If the temperature in your home is too warm or cold for your pets, we will adjust the thermostat accordingly to ensure their comfort and well-being.

Continuous Monitoring and Communication:

• Observation and Feedback: Our pet sitters are trained to monitor your pet’s behavior and well-being during extreme weather conditions. We provide feedback and updates to ensure you’re informed about your pet’s care.

Client Input and Preferences:

• Client Preferences: We welcome your input and preferences regarding your dog’s outdoor activities during temperature extremes. Your pet’s comfort and safety are our top priorities, and we strive to accommodate your wishes whenever possible.

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At Society Pet Sitter, Inc., we understand the importance of maintaining your pet’s routine, including their feeding times, playtimes, and outdoor breaks. Here’s how we handle visit timing:

Prioritizing Your Pet’s Routine:

• Consistency is Key: We strive to keep your pets on their regular routine to minimize disruption and ensure their comfort while you’re away.
• Flexibility with Visit Times: While we aim to accommodate your requested visit times, we cannot guarantee exact times due to factors such as traffic, unexpected delays, and the needs of other clients.

Visit Timing Guidelines:

• Approximate Timing: Visits are typically scheduled within a 1-2 hour window of  time. This flexibility allows us to manage our schedule effectively while still providing timely care for your pets.
• Daily Visits: For most clients, we schedule a minimum of two to three visits per day, spaced apart. This ensures your pets receive consistent attention and care throughout the day.  We offer extended visits to have your pets enjoy longer companionship.

Priority Visits for Medication Needs:

• Medication Considerations: If your pet requires time-sensitive medication administration, these visits will be given priority to ensure timely and accurate dosing.
• Special Arrangements: If your pet has specific medication needs or requires additional visits for any reason, please let us know, and we’ll work with you to accommodate their needs.

Open Communication:

• Stay Informed: We keep you informed of our visit schedule and any adjustments made to ensure transparency and peace of mind while you’re away.
• Feedback and Adjustments: We welcome your feedback on visit timing and any adjustments needed to better meet your pet’s needs.

At Society Pet Sitter, Inc., we prioritize the safety and well-being of your pets, even in unexpected situations. Here’s why we request two sets of keys for your convenience and our contingency planning:

Ensuring Reliable Pet Care:

• Emergency Preparedness: Occasionally, unforeseen circumstances may arise, such as a pet sitter’s key becoming lost or damaged. Having two sets of keys allows us to ensure uninterrupted care for your pets, no matter the situation.
• Continuity of Service: With two sets of keys, we can guarantee that your pets will receive the care they need, regardless of any unexpected events that may occur during your absence.

Key Management and Security:

• Secure Storage: One set of keys is securely stored in our office, ensuring they are always available in case of emergencies or last-minute scheduling changes.
• Pet Sitter Access: The second set of keys is assigned to the designated pet sitter responsible for your pet’s care during your absence. This ensures they have convenient access to your home for scheduled visits.

Client Privacy and Security:

• Confidentiality: Your privacy and security are important to us. Client keys are discreetly marked with your pet’s name and last name only, without including your address on the key tag.
• Peace of Mind: Knowing that your keys are securely stored and managed provides peace of mind, allowing you to enjoy your time away with confidence in our pet care services.

At Society Pet Sitter, Inc., we understand that plans can change unexpectedly. Here’s how we handle cancellations:

Flexible Cancellation Policy:

• No Required Notice: We do not have a specific time frame for cancellations. We understand that circumstances can arise suddenly, and we strive to accommodate our clients’ needs to the best of our ability.
• Open Communication: We encourage open communication regarding any changes to your scheduled pet care services. Please notify us as soon as possible if you need to cancel or modify your appointments.

Cancellation Charges:

• Charges for Scheduled Visits: If a pet sitter is already en route to your home or has arrived for a scheduled visit and the appointment is canceled, you will be charged for the visit. This helps compensate our pet sitters for their time and travel expenses.

Rescheduling Options:

• Flexible Rescheduling: If you need to reschedule a visit due to unforeseen circumstances, we will do our best to accommodate your request and find an alternative time that works for both you and our pet sitter.

Emergency Situations:

• Understanding Emergencies: We understand that emergencies can happen, and we will work with you to find a solution in such situations. Your pet’s well-being is our top priority, and we will do our utmost to ensure they receive the care they need.

At Society Pet Sitter, Inc., we prioritize our clients’ needs and understand that unexpected circumstances can arise. Here’s how we handle cancellations with less than 48 hours’ notice:

No Fees for Late Cancellations:

• Client-Friendly Policy: We do not charge any fees for cancellations made with less than 48 hours’ notice. We believe in providing flexibility and understanding to accommodate our clients’ changing schedules and unforeseen events.
• Client Consideration: We understand that life can be unpredictable, and our cancellation policy reflects our commitment to supporting our clients through unexpected situations without imposing additional financial burdens.

Consideration for Pet Sitter’s Time:

• Respect for Pet Sitters: While we do not charge cancellation fees, we ask our clients to consider the time and effort our pet sitters have dedicated to preparing for their scheduled visits.
• Income Dependence: Our pet sitters rely on your business for their income, and last-minute cancellations can result in lost opportunities for them to earn income from other clients.

Transparent Communication:

• Open Dialogue: We encourage open communication between clients and pet sitters regarding scheduling changes or cancellations. Please notify us as soon as possible if you need to adjust your appointments.
• Mutual Understanding: By maintaining transparency and understanding, we can work together to find solutions that meet both our clients’ needs and our pet sitters’ expectations.

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At Society Pet Sitter, Inc., we believe in maintaining clear communication and mutual understanding between our clients and our pet sitters. Here’s why we require a signed contract:

Ensuring Consent and Authorization:

• Legal Protection: A signed contract provides legal authorization for our pet sitters to enter your home and care for your animals in your absence.
• Confirmation of Agreement: By signing the contract, you confirm that you have read and understood our policies and procedures, and you agree to abide by them during the duration of our services.

Establishing Expectations:

• Clarity in Expectations: The contract outlines the expectations and responsibilities of both parties, ensuring that everyone is on the same page regarding the care of your pets and the terms of our services.
• Transparency: We believe in transparent communication, and the contract serves as a reference point for both clients and pet sitters to refer to if any questions or concerns arise.

Protection for Both Parties:

• Accountability: The contract establishes accountability for both our clients and our pet sitters, fostering trust and reliability in our services.
• Conflict Resolution: In the rare event of a dispute or misunderstanding, the contract provides a framework for resolving issues in a fair and equitable manner.

At Society Pet Sitter, Inc., we understand the importance of trust and confidence when selecting a pet sitting service. Here’s how we can provide references to help you make an informed decision:

Requesting References:

• Available Upon Request: We are happy to provide references from satisfied clients upon your request. These references can give you insight into the experiences of other pet owners who have entrusted their beloved companions to our care.
• Tailored to Your Needs: Whether you’re seeking references for specific services or feedback on our overall performance, we can provide references that align with your needs and preferences.

Client Testimonials:

• Firsthand Experiences: Our references include testimonials from real clients who have utilized our pet sitting services. Hearing directly from other pet owners can provide valuable insights into the quality of care we provide.
• Variety of Experiences: Our references cover a range of experiences, from short-term pet sitting assignments to long-term care arrangements. This diversity allows you to gain a comprehensive understanding of our capabilities and dedication.

Trusted Reputation:

• Established Track Record: With years of experience serving clients in the Dallas area, Society Pet Sitter, Inc. has built a trusted reputation for reliability, professionalism, and exceptional pet care.
• Consistent Satisfaction: Our references reflect the consistent satisfaction of our clients, highlighting our commitment to exceeding expectations and providing peace of mind to pet owners.

At Society Pet Sitter, Inc., we offer various payment methods to ensure convenience and flexibility for our clients. Here’s how you can pay for our pet sitting services:

Accepted Payment Methods:

• Cash: We accept cash payments for our services. Simply provide the payment to your pet sitter at the time of service.
• Checks: You can pay by personal or business check, made payable to “Society Pet Sitter.” Please hand the check to your pet sitter or mail it to our office.
• Credit Cards: We accept all major credit cards for online payment.
• Venmo: You can send your payment to @societypetsitterinc

Secure Online Payment:

• PayPal: Our online payment option through PayPal offers a secure and convenient way to pay for our services. Simply click on the PayPal button provided in your confirmation email or invoice to complete your payment online.
• Venmo: You may pay securely through Venmo @societypetsitterinc

Confirmation and Invoice:

• Email Communication: You will receive a confirmation email detailing the services requested and scheduled visit times. Along with the confirmation, you will also receive an invoice outlining the total amount due for the services.
• Invoice Payment: Review the invoice for accuracy, and if paying by credit card, use the PayPal button included in the email to make your payment securely online.

At Society Pet Sitter, Inc., we appreciate and value the dedication of our pet sitters in providing exceptional care for your furry companions. Here’s how gratuities are handled:

Gratuity Acceptance:

• Acknowledgment of Appreciation: Gratuities are accepted as tokens of appreciation for outstanding service provided by our pet sitters.
• Direct Offering: If you wish to express your gratitude through a gratuity, you may offer it directly to your pet sitter at the time of service or upon their departure.

Transparency and Fairness:

• Full Gratuity Transfer: Any gratuities included with your payment for pet sitting services will be passed on in full to your pet sitter. We believe in transparency and fairness in acknowledging and rewarding exceptional service.
• Recognition of Hard Work: Gratuities serve as a recognition of the hard work and dedication of our pet sitters in ensuring the well-being and happiness of your beloved pets.

The service confirmation emails serve several important purposes to enhance your experience with Society Pet Sitter, Inc.:

1. Peace of Mind:

• The primary purpose of the confirmation emails is to provide you with peace of mind. By receiving a confirmation of your scheduled services, you can rest assured that your pet’s care needs are documented and accounted for.

2. Clear Documentation:

• The emails serve as clear documentation of the dates of service and the specific services requested. This helps to eliminate any potential confusion or misunderstanding regarding the details of your booking.

3. Financial Transparency:

• The confirmation emails also keep you informed about any financial transactions related to your booking. This includes updates on credits or balances you may have on file, such as refunds for returning home early or additional charges for extending your trip.

4. Opportunity for Review:

• Reviewing the confirmation emails allows you to verify that the dates and services listed are accurate. If there are any discrepancies or changes needed, you can promptly contact us to make adjustments.

5. Communication Channel:

• The confirmation emails provide a convenient communication channel between you and Society Pet Sitter, Inc. If you have any questions or concerns about your booking, you can reply to the email or contact us directly for assistance.

Your Peace of Mind Matters:

• We understand the importance of feeling confident and secure in the care of your pets while you’re away. The service confirmation emails are just one way we strive to provide exceptional service and ensure your peace of mind throughout the pet sitting process.

A.

If you receive a confirmation but need to make changes to the dates of service or the services being delivered, here’s what you should do:

1. Contact Us Promptly:

• Reach out to us as soon as possible to inform us of the necessary adjustments. You can choose to either email us or call our office directly.

2. Provide Details of Changes:

• Clearly specify the changes you need to make, whether it’s modifying the dates of service, adjusting the types of services requested, or any other pertinent details.

3. Communication Channels:

• You have the flexibility to communicate with us via email or phone, whichever is more convenient for you. Our team is here to assist you and ensure that your pet’s care arrangements align with your needs.

4. Updated Confirmation:

• After making the necessary changes in our system, we will send you an updated confirmation email. This confirmation will reflect the revised dates of service and any other modifications requested.

5. Review Confirmation:

• Upon receiving the updated confirmation, we encourage you to review it carefully to ensure that all changes have been accurately captured. If you have any further questions or concerns, please don’t hesitate to contact us for clarification.

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A. You are unable to make the changes yourself.  At this time, we offer several methods for making adjustments to your service order:

1. Phone/Text Communication:

• You can call our office directly to speak with a member of our team and request any necessary changes to your service order, or you may send a text to our office cell. We’re here to assist you and ensure that your pet’s care arrangements align with your needs.

2. Email Requests:

• Alternatively, you can send us an email detailing the adjustments you need to make to your service order. Be sure to provide clear and specific information regarding the changes required.